Madelyn Co. inspects and individually wraps each item to ensure its safe arrival. As in the nature of hand-crafted goods, the finishes may vary from piece to piece. Some pendants have a high polished finish which may scratch easily, so please handle with care. Care cards are enclosed.
Madelyn Co. has a 100% guarantee policy on the quality and satisfaction of our product line.
To maintain our guarantee, all pendants must be sealed with glue after filling. We are not liable for un-sealed, incorrectly glued pendants or lost pendants due to a broken chain.
Frequently asked questions:
What is Gold Vermeil?
Gold vermeil is 23K gold-plating over sterling silver.
Are the pendants waterproof after they’ve been sealed?
We do not recommend submersing pendants in water after they are filled, this may weaken the bond. We are not responsible for replacing pendants that have lost their bond after being worn in water.
Do the pendants contain nickel?
14K white gold contains nickel, while sterling silver, gold vermeil, and 14K gold pendants do not. White bronze and yellow bronze pendants do not contain nickel, however the pewter items do contain a trace amount of nickel.
Are chains and cording included?
Chains are included with Titanium and Stainless Steel pendants only. The chains are made of the same metals. Sterling silver, gold-filled chains and the leather cording (no clasp) are sold separately. We do not sell 14K chains.
What is gold-filled chain and why is it the next best thing to solid gold?
Gold-filled wire is made from a solid gold tube filled with a metal alloy in combinations of brass, bronze and/or silver. Electroplating is NOT part of this process. Our 14 karat gold-filled is marked as 1/20 14K. Gold-filled jewelry, with reasonable care, will last a lifetime.
How do I care for my gold-filled jewelry?
Frequent cleaning is recommended to maintain its true beauty. Salt water, chlorine in swimming pools, soap and perspiration take their toll on all fine jewelry. Wipe your jewelry carefully with a soft cloth to keep it clean and free of these elements which oxidize.
Are all pendants fillable?
All pendants can be filled.
Are these pendants only for cremated remains?
Our Keepsake Pendants are also designed to hold a lock of hair, dried ceremonial flowers, or soil from the burial site. Select pendants can also be personalized with engraving and hung empty in a display dome.
How long does shipping take?
Standard (free) shipping is via USPS Priority Mail (1 to 3 days to most locations). Selecting “Rush shipping” during checkout to have your order shipped via UPS 2nd Day Air®. Upon request, we can ship Next Day Air UPS, Next Day Early AM, Next Day Saturday. Charges for special shipping are according to distance and weight. Please contact us regarding your rush order and we’ll provide a shipping price, as well as a delivery estimate. Please keep in mind that while we process orders as quickly as possible, items that require engraving may not ship the day the order was placed.