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When will my order ship and arrive? — Click to expand
Delivery time includes processing time (preparing and personalizing your item) plus transit time (delivery by the shipping carrier after shipment). Times vary by item, destination, and shipping method. Items may ship separately from different locations and arrive on different days, even when ordered together.
Processing times
Most items ordered before the cutoff time shown for that item usually ship the same business day. Exceptions include:
- Engraving proof required: Allow approximately 1 additional business day for proof preparation.
- Granite headstones: Usually 1–2 business days to prepare a proof, then 1–2 business days after you approve it.
- Engraved jewelry: Usually 1 additional business day; print or photo engraving usually takes 1–2 business days.
- Paint-filled engraving: Adds 1 business day.
We attempt to give Rush orders priority processing whenever possible. Same-day shipping is not guaranteed. Weekends, holidays, proof approvals, and other circumstances may affect processing time.
Free Standard Shipping — contiguous U.S.
- Urns: Usually UPS Ground from Minnesota or Maryland.
- Precious-metal jewelry: Usually UPS 2nd Day Air® or FedEx 2Day service.
- Engraved acrylic plaques: UPS Ground Saver or USPS Ground Advantage from Maryland.
- Engraved metal plates: USPS Ground Advantage from Minnesota or Washington.
- Headstones: Usually UPS Ground from Washington.
Carrier transit time depends on the destination and the service used.
Rush Shipping — contiguous U.S. only
- Urns: UPS 2nd Day Air® from Minnesota or Maryland.
- Precious-metal jewelry: Usually UPS Next Day Air Saver®.
- Engraved plaques: UPS Ground, USPS Priority Mail, or FedEx 2Day, depending on destination.
- Headstones and large hollow figurine urns: Please contact us for a quote; Rush shipping is not available for these items through online checkout.
We attempt to prioritize Rush orders for processing. Faster carrier service does not guarantee a particular delivery date, and preparation time may still apply.
International shipping
UPS international: Transit is usually less than a week to many destinations. UPS generally collects a customs brokerage fee of approximately US$22, in addition to any import duties and taxes assessed by the destination country.
Postal shipping: Transit may take several weeks. Duties and taxes may still apply, but a separate brokerage charge is often avoided.
If our actual shipping cost is less than the amount you paid, we’ll refund the difference to your original payment method to help offset the UPS brokerage charge. Please contact us before ordering if you wish to discuss options; otherwise we’ll contact you about the available services.
UPS and FedEx transit times are generally calculated in business days and exclude weekends and holidays. All processing and transit times are estimates, not guarantees. See our Store Terms for additional information.